• "Our people come first, then customers, then shareholders. It may sound out of order, but we can't exceed the expectations of our customers unless we exceed it for our employees first." (Howard Schultz, CEO of Starbucks)

  • "A person's mind stretched by a new idea never goes back to its original dimensions."(Mark Twain, Writer, 1835-1910)

  • "You see things and you say, 'why?' But I dream things that never were and say, 'why not?'" (George Bernard Shaw, 1856-1950, Irish Author)

  • "Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it. Stamp it with your personality. Be active, be energetic, be enthusiastic and faithful, and you will accomplish your objective. Nothing great was ever achieved without enthusiasm."(Ralph W. Emerson, Author, Poet & Philosopher, 1803-1882)


Egalitarian Management

  • Everyone should be involved in decisions that affect them
  • Everyone should know where the business is going
  • Everyone should support and contribute to the mission
  • Everyone should know what's going on and how we're doing
  • Customers drive the company and everyone in it
  • External business partners should support the mission
  • Inspiration comes from winning, a desire to be the best
  • Progress depends on everyone striving to do better
  • Make change an ally, not an enemy
  • Self-development is everyone's responsibility.

      (Bob Field , CEO of Toyota)